Carousely AI — Privacy Policy

1. Information We Collect

1.1. Information You Provide

Account Information

• Email address
• Username or display name
• Password (stored securely as a hash)
• Subscription plan & payment status

Content You Upload or Provide

Carousely AI operates by generating carousels based on your inputs. Therefore, we may collect:

• Text prompts, instructions, and descriptions
• Images uploaded as part of your carousel template or design
• URLs to templates you import
• Visuals you upload to customize slides
• Saved templates and generated carousels
• Notes and modifications made during editing

Feedback & Communication

• Responses to pop-up surveys, in-app questions, and email questionnaires
• Customer support messages and onboarding communication
• Interviews or optional feedback calls (if you choose to participate)

1.2. Automatically Collected Information

Usage Data

• Clicks, interactions, feature usage, session duration
• Steps taken in the generation flow
• Which templates you use or save
• Behavior analytics (e.g., template edits, saved asset count)

Device Data

• IP address
• Browser type and version
• Operating system
• Device type
• Timezone

Cookies & Tracking

We use essential and analytics cookies for:

• Authentication & login
• Remembering user settings
• Understanding how features are used
• Improving UX and product performance

Analytics provided by tools such as PostHog, Amplitude, or similar.

1.3. Payment Information

For paid subscriptions, payments are processed through third-party providers (e.g., Stripe, PayPal).

We do not store your full credit card data.

2. How We Use Your Information

2.1. To Provide the Service

We use your data to:

• Generate carousel content based on your text and images
• Allow you to save templates & access your history
• Improve accuracy and quality of generation
• Personalize template suggestions and your workspace
• Maintain platform functionality and availability

2.2. Product Improvement & Analytics

We analyze user behavior to:

• Improve UX and identify bottlenecks
• Understand which features are most valuable
• Develop new features and templates
• Improve the performance of AI models
• Test product hypotheses (A/B testing)

2.3. Communication

We may send:

• Onboarding guidance
• Product updates
• Tips and resources
• Feedback requests
• Important account notifications (required)

You can opt out of non-essential emails anytime.

2.4. Security & Fraud Prevention

Information may be used to:

• Detect unusual activity
• Prevent abuse or spam
• Ensure platform integrity

3. Handling of Uploaded Images and Content

Carousely AI allows uploading images as part of templates, reference visuals, or assets for carousel design.

3.1. Why We Store Uploaded Images

We store files for:

• AI generation and regeneration
• Allowing you to reuse a template
• Saving your carousel projects
• Enabling editing and history access

3.2. We Do Not Use Images For

• Training our AI models (without explicit permission)
• Advertising
• Selling to third parties
• Making them public

3.3. Retention of Uploaded Content

Uploaded images and generated content remain in your account until:

• you delete them,
• or you delete your account
• or you request full data deletion.

3.4. Third-Party AI Providers

Some elements of content generation may be processed through third-party AI engines (e.g., OpenAI, Stability AI, proprietary models hosted on GPU services).

• We require all providers to follow strict data-processing agreements.
• No provider is permitted to train on your data unless explicitly allowed.

4. Information Sharing

We share information only when necessary for the functioning of Carousely AI.

4.1. Service Providers

We work with:

• Hosting providers (AWS, Vercel, RunPod)
• Payment processors (Stripe, PayPal)
• Email & notification services (SendGrid, Mailchimp)
• Analytics platforms (PostHog, Amplitude)
• Error monitoring (Sentry, etc.)

These providers only process data under contract and do not own your information.

4.2. Legal Requirements

We may disclose information if legally required to:

• comply with law enforcement requests
• protect our rights
• respond to court orders or subpoenas

4.3. No Selling of Personal Data

We do not sell your personal information to anyone.

5. Data Retention

We retain your information as long as:

• your account is active,
• we need it to provide Services,
• or as required by law.

You may request full deletion at any time.

6. Security Measures

We use industry-standard measures to protect your data:

• HTTPS/TLS encryption
• Secure access controls
• Encrypted password storage
• Restricted admin access
• Server-side firewalls and monitoring

No method is 100% secure, but we continuously improve protections.

7. Children's Privacy

Carousely AI is not intended for individuals under 13 years old, or the applicable minimum age in your region.

We do not knowingly collect data from minors.

If discovered, such data will be deleted.

8. International Data Transfers

Your data may be processed or stored in the United States, EU, or other jurisdictions where our infrastructure operates.

We comply with relevant international data protection laws (GDPR, etc.).

9. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction or deletion
• Download your data (portability)
• Opt out of non-essential processing
• Withdraw consent where relevant
• Request full account deletion

Contact us to exercise these rights.

10. Changes to This Policy

We may revise this Privacy Policy periodically. When updated, the "Last Updated" date will be modified accordingly.

11. Contact Us

For privacy-related questions or requests:

📩 info@carousely.ai